FAQs – The Last Line
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FAQs

Jewelry/Gemstones:

What is the color and clarity of your Diamonds?

Our diamonds are full cut and are SI and G/H in clarity and color.

Are your stones natural?

Yes. All stoned used are natural. We do not use synthetic material.

What type of gold do you use ?

All of our pieces are made with 14k gold. 90% of our gold used is recycled.

How do I know which size Huggie is right for me?

Please check the measurements on the product page for most accurate information. Here are some general tips: our Tiny Huggie is a good fit for a 3rd or 4th lobe piercing but will be too snug on most other piercings. Our Small Huggie will fit many 2nd and 3rd piercings and may be quite snug on a first piercing or cartilage piercing. Our Medium Huggie is a good size for a comfortable snug fit on many 1st piercings and cartilage or upper ear piercings. Our Large Huggie will fit most cartilage piercings and is a great option for first piercings if you are looking for a traditional fit.

How do I know my ring size?

Please use this Ring Sizing Guide to find your ring size!

How do I know which chain length to order?

Please use our Chain Length Guide!

Where do you source your gemstones and diamonds?

We source our gemstones from a variety of locations depending on the design of the piece. We hand select many stones just steps from the office, custom carve others in downtown Los Angeles, and source stones throughout the US and overseas. We purchase our gemstones and diamonds from trusted jewelers and stone dealers we have worked with for many years prior to the launch of The Last Line.

Are your stones conflict free?

Yes. Ethical sourcing and production is important to us. Our stone and manufacturing partners use great care to source only conflict frees gemstones for all The Last Line pieces.

Custom Orders:

Do you offer engraving?

Yes!

Please contact hello@thisisthelast.com for engraving on pieces where it is not noted on the product page. We are happy to try to execute anything you can dream up.

Can you size a ring from The Last Line?

Yes! We can size most The Last Line rings. Please reach out to hello@thisisthelast.com with any custom sizing requests.

Do you offer ear piercing?

Yes, we pierce at our 395 Bleecker store in NYC Thursday-Sunday. Walk in appointments welcome. We often also have pop-in or pop-up events. Our piercers pierce with a selection of 14k gold studs we convert to safe piercing studs from our collection. All piercings are done with single use needles--never guns. Please sign up for the newsletter to be notified about upcoming events!

Repairs/Jewelry Care:

Do you offer repairs?

Yes! If for whatever reason you need repair on one of you TLL pieces, please email hello@thisisthelast.com and we are happy to help you. Be sure to include your name, order number, description of repair issue and a photo in your email.

How do i clean my TLL jewelry?

The only maintenance your TLL jewelry needs is a gentle cleansing with a soft cloth and a non-abrasive jewelry wash.

Shipping:

When will my order arrive?

Orders are generally processed within 2 business days. All domestic orders over $750 are shipped FedEx 2 day and domestic orders under $750 are shipped USPS priority which typically arrives in 3-3 business days. We will reach out with tracking information as soon as your order is on it's way!

Do all packages require signature ?

Yes. They are all insured and require a signature upon delivery.

Can I remove the Signature Confirmation for my delivery?

We are happy to remove the signature requirement but we are not responsible if theft, damage, or loss occurs. Please email hello@thisisthelast.com when ordering to remove the signature requirement.

Do you ship internationally?

We do! 

Exchanges

What is your exchange policy?

If you are not 100% satisfied with your TLL Jewelry, we want to help you find your perfect fit. you can exchange your items for store credit only within 7 days of receipt with all original packaging and TLL Concierge will help you find replacements(s). See our full Exchange Policy here. For domestic returns please access our Exchange portal.

General:

Do you wholesale?

No. We are a direct to consumer brand selling on our site only so we can provide the finest fine jewelry without the retail markups to all customers--all the time.

 Do you have a showroom?

Our flagship store is located in New York City at 395 Bleecker Street.

Not in NYC? We'd love to show you our collection at one of our pop-up events. Please sign up for our newsletter to be notified about upcoming events!

Can I sleep in my jewelry?

As hard as it may be to part with you TLL jewelry, in order to preserve the function of your precious pieces, you should not sleep in them.

Where are your pop ups?

We have pop ups all over! Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!

When do you have pop ups?

We try to have pop ups as often as possible. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates

How will I know when you have pop ups in my area?

We announce our pop ups through our newsletter and our social media channels. Sign up for our newsletter here to stay in the know about upcoming events and TLL updates!

Can I request specific items to view at upcoming pop up events?

We are more than happy to try to accommodate all of your requests! Feel free to reach out to hello@thisisthelast.com.

Do you only accept credit cards at your pop ups?

We accept cash, apple pay and all major credit cards.

Do you accept returns?

All jewelry purchased at our pop ups is final sale and is not eligible for return or exchange.

Can I place a custom orders at pop up events?

We are happy to help with all custom orders! Reach out to us at hello@thisisthelast.com!

PIERCING 

Do you pierce with a needle or a gun? 

We pierce with sterile single use needles. 

What can I do with my piercing stud after the healing process?

You can wear it just as you would any other earring as long as you use the correct size post. We can downsize your piercing posts for free in our NYC store in the same material but in a proper length for your healed piercing. After your piercing is completely healed, we offer the service of converting your piercing stud(s) to a 14k gold post butterfly backing for $45. If you would like to convert your earring feel free to reach out to hello@thisisthelast.com.

How much are the earrings? 

Our piercing earrings start around $165 and are sold individually. The cost of the earring, piercing and downsizing (if piercing with a stud) are included and there is no additional cost. Check out our options here! 

Are all tools and piercing earrings sanatized? 

All of our tools and piercing earrings are sanitized. Sterile gloves and single-use materials are used in all of our piercing procedures to ensure optimal safety and sterility. 

Do I have to schedule a time to get pierced or do you accept walk ins? 

We have both options available! You can schedule an appointment here! 

How long will the entire piercing process take?

The entire piercing process takes between 15-20 minutes.

What backings are used for the piercing studs? 

All piercing earrings (except our huggies) have threadless backings to ensure maximum comfort and safety.

Can I get more than one piercing?

You are more than welcome to get as many piercings as you wish!

Do you have limitations as to where you can get pierced?

You can get pierced most locations on your ear (lobe, conch, helix, tragus, cartilage, etc) however, exact positioning will depend on individual anatomy.

What is the piercing aftercare process?

We recommend rinsing your piercing with sterile saline wound wash 1-2 times a day, and with clean water in the shower. Avoid moving the jewelry and leave it alone as much as possible. Please follow the full aftercare instructions given to you at the time of the pierce.

How old do I have to be to get pierced?

We pierce 8 year olds and up with parental consent, proper ID and documentation. Parents or legal guardians and the minor must provide photo ID, and documents linking them as minor and guardian (birth certificate).

When are your piercing events?

We do pop up events and piercing parties all over the US (and sometimes internationally). We recommend singing up for our newsletter here to stay in the know for upcoming events and updates!

Can I use an earring I already purchased from the Last Line to get pierced?

We only pierce with sterile threadless piercing earrings or piercing huggies and cannot pierce with anything else to ensure maximum comfort and safety of the piercing.

 

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